Common Issues With Self Storage Units
In any kind of business, there’s bound to be some issues along the way. It’s never a smooth sailing and problem-free process for business owners. But when they’re fully prepared right from the start, owners and their staff will be able to handle whatever issues they encounter with confidence.
Preparation is and should be a priority for all types of businesses. This is to build trust with their customers and to let them know the products or services they’re offering have been well planned to meet their needs.
Self storage facilities are no exception. As they provide a valuable solution to many people, whether individuals or organizations, they see to it that customers are given priority. This is the appropriate attitude because after all, the customers are the life of any business.
But as always, self storage units are not all perfect. Sometimes, customers may not be totally satisfied with the service and unit they get resulting in complaints to the management.
The non-functioning gate code is one of the most common problems among self storage facilities. Factors that can cause this issue are a customer wrongly entering his or her code or forgetting the code, late payment of the rental fee and misplacing their card. Experts in the industry, however, point out that to prevent this problem, managers and front desk staff should also do their part in educating customers about the proper way of using their access number and the reasons why it may not function at times.
The level of coldness in a climate controlled rental unit is another common complaint. For some customers, the concept of climate control in self storage facilities refers to a room with proper air conditioning and heating system. When they don’t find this, they immediately become upset. Unfortunately, this type of unit actually refers to a room where temperate is maintained at a steady level to prevent humidity.
Access to unit may also cause problems every now and then. This issue is common among customers who failed to understand the proper hours during which they can access their self storage unit. Not all facilities are open 24 hours every day as many provide access to their customers’ units only during business hours and certain times beyond the regular hours. This can also be a problem if the person accessing the room is not the actual tenant and was not allowed by the facility’s staff.
The size of the unit is sometimes a source of complaint as well. This is unavoidable especially among customers who find out that the unit size advertised on a certain facility’s site does not correspond to the measurements of the actual self storage unit. It’s a reality that there are meticulous people who want to have the exact measurements and would even measure the room right in the facility if necessary. So when they find out the size is not exactly what they need, they complain right away.
Self storage facilities then should take it upon themselves to always remind customers about their policies and encourage them to read and understand their rules to avoid complaints moving forward.